Fraud & Scam Alert

TerraTern will never guarantee visa approvals, demand cash or personal UPI transfers, or issue job or visa letters from personal email accounts. Your trust and safety matter to us.
This guide helps you recognise official TerraTern communication, spot warning signs of fraud, and take quick action if something feels wrong. Please read and share it with family and friends planning to study or work abroad.

Important Warning

TerraTern is aware that individuals may falsely claim to represent our brand, staff, and communications.
Remember TerraTern never:

  • Guarantees visa approvals, job offers, or work permits (decisions rest solely with official authorities, universities, and employers).
  • Requests cash payments or transfers to personal UPI IDs, bank accounts, or wallets.
  • Issues offer letters, job contracts, or visa documents from personal email services like Gmail, Yahoo, or Outlook.

If anyone contacting you does any of the above, treat it as a scam and stop communicating with them.

How to Identify Genuine TerraTern Communication

Verifying a message takes less than a minute and can save you from serious financial loss. Below are some of the ways to identify genuine TerraTern communication:

  1. Official Email Domain

    2. Genuine TerraTern emails come from addresses ending in @terratern.com. Be cautious of look-alike domains with extra letters, hyphens, or different endings (such as .co, .in, or .net), and of any message sent from a free email service.

  2. Official Website

    3. Our only official website is https://terratern.com/ . Check the spelling carefully and confirm the padlock icon in your browser. If you reach TerraTern through a link in a message or an ad, type the address in manually before sharing any details.

  3. Approved Payment Methods

    4. Payments are made only through the official channels communicated on our verified website or in formal written communication from an @terratern.com address. Every payment is backed by an official invoice or receipt. We never ask for cash or for transfers to an individual's personal account or UPI ID.

  4. Formal Documentation

    5. Genuine documents are issued on official letterhead, carry proper reference details, and arrive from verified TerraTern channels. If a document looks edited, has inconsistent formatting, or arrives from an unofficial source, verify it with us before acting on it.

Red Flags vs. Green Flags

What TerraTern Will NEVER Do What TerraTern ALWAYS Does
Guarantee visa approval, work permits, or job placement Provide honest, transparent guidance with no guaranteed outcomes
Ask for cash or transfers to personal UPI IDs or bank accounts Accept payments only through official, documented channels
Send offer, job, or visa letters from personal email accounts Communicate from official @terratern.com email addresses
Pressure you with " pay now or lose your slot" urgency Give you time to review terms and ask questions
Ask for passwords, OTPs, or banking PINs Request only the documents genuinely needed, through secure channels
Direct you to unofficial websites or messaging groups Direct you to https://terratern.com/ and verified contact channels

Common Scam Patterns to Watch Out For

  1. Guaranteed Job / Work Permit Scams: Scammers promise "100% visa success" or a guaranteed job abroad in exchange for an upfront fee. No legitimate company can promise this because approvals depend on government authorities and employers. A guarantee is the biggest warning sign of all.
  2. Fake Offer Letters & Counterfeit Visas: Fraudsters send forged offer letters, visa grant notices, or appointment confirmations, often as PDF attachments, and then demand "processing" or "release" fees. Look for mismatched logos, spelling errors, free email addresses, and unusual urgency. Always verify the document with the issuing authority and with us.
  3. Social Media & Messaging Impersonation: Fake profiles on Instagram, Facebook, LinkedIn, Telegram, and WhatsApp copy our name, logo, and photos to look genuine. These scammers may offer "limited slots" or "special discounts." Check that you are interacting with our verified channels linked from https://terratern.com/, and never move to private chats to make payments.
  4. Phishing & Clone Websites: Cloned websites imitate our design but use slightly altered web addresses to capture your personal details or payments. Be wary of unsolicited links by email, SMS, or chat, and never enter sensitive information on a site you reached through an unverified link.

Fake Employment Contract

Fake Employment Contract

Fake Employment Mail

Fake Employment Mail

Suspecting Fraud? Follow These Steps

  • Stop communicating with the person or account immediately
  • Do not send money, documents, OTPs or passwords
  • Check the sender's email domain and confirm it ends in @terratern.com
  • Verify the website address is exactly https://terratern.com/
  • Take screenshots of messages, emails, profiles, payment requests, and documents
  • Save evidence, including phone numbers, UPI IDs, bank details, and links
  • Report it to our Fraud Reporting Desk using the contact details below
  • Report the profile or account on the platform where you found it

What to Do if You Have Already Been Scammed?

If you have already sent money, act quickly. The first few hours matter the most. Do the following asap:

  • Notify Your Bank Immediately: Call your bank or UPI provider, report the fraudulent transaction, and ask them to freeze or flag the transfer and block the receiving account where possible.
  • File an FIR / Police Cyber Report: Report the incident at cybercrime.gov.in or call the national cybercrime helpline 1930. You can also file an FIR at your nearest police station. Keep your transaction details and screenshots ready.
  • Secure Personal Accounts: Change passwords for email, banking, and social media accounts. Enable two-factor authentication. Monitor your accounts for any unusual activity, especially if you shared personal documents.
  • Alert TerraTern Support: Email our Fraud Reporting Desk with all the evidence you have. This helps us take action against impersonators and warn others.

Our Liability Disclaimer

  • TerraTern is not responsible for any financial loss, damage, or harm resulting from payments made to, or dealings with, individuals or entities who falsely claim to represent TerraTern.
  • TerraTern provides guidance and support services only. We do not control, and cannot guarantee, decisions made by embassies, immigration authorities, universities, or employers.
  • Only communications and payments made through the official channels listed on this page are considered authorised by TerraTern. Users are advised to verify every communication before acting on it.

Verified Contact Channels

Official Website: https://terratern.com

General Inquiries: [email protected]

Dedicated Fraud Reporting Desk: [email protected]

Official Support Line: +91-8062358632 / +91-77955 24051

Registered Office: Ground Floor, HustleHub 1703, 17th Cross Road, HSR Layout Sector 4, Bangalore, Karnataka 560102, India