Refund Policy

We are committed to providing high-quality services and guiding you throughout the complex immigration process. Nevertheless, a strict No Refund Policy applies in certain situations due to the nature of our services. This policy should be carefully reviewed before enrolling for our services.

There will be No refunds/return due to the following reasons:

  • Time and effort devoted to each case: We devote significant time and effort to each client's case from the beginning. As part of this process, we review documents, strategize applications, prepare forms, and communicate with government agencies. As soon as your payment is received, the work will begin.
  • In addition to your service fee, there are non-refundable government filing fees.
  • Circumstances beyond our control: Immigration outcomes are influenced by a variety of factors, such as government processing times, eligibility requirements, and external conditions. We cannot control these factors and cannot guarantee a specific result.

Circumstances Where Refunds Are Not Granted:

  • Changing Your Mind: If you decide to withdraw from our services after signing the agreement, a refund cannot be issued due to the work already invested in your case.
  • Personal Reasons for Stopping Service: We understand that situations may change. However, refunds cannot be issued if you choose to discontinue our services for personal reasons.
  • Failure to Submit Required Documents: Timely submission of documents is crucial. If you fail to provide all necessary documents within 60 working days of signing the agreement, we reserve the right to temporarily hold your case. If documents remain outstanding after the hold period, your case may be permanently closed, and no refund will be granted.
  • Job Search Strategy Service: TerraTern acts as your partner in your job search journey. We will equip you with the tools and resources necessary to present yourself as a strong candidate; however, the final hiring decision rests solely with the employer. Due to the inherent subjectivity of the hiring process, TerraTern cannot guarantee job placement.
  • Negative WES Evaluation/Assessments or IELTS Score: Educational credential evaluation or assessment and English language tests are independent processes beyond our control. Refunds will not be issued for negative WES results or failure to achieve the required IELTS benchmark.
  • Immigration Policy Changes or Cap Closures: Immigration policies are subject to change. If your chosen process encounters closure or cap limitations, we will explore alternative options if your profile qualifies. However, no refunds will be issued in such scenarios.
  • Medical Exam Failure or Insufficient Funds: If you, or a family member included in your application, fail the medical examination or cannot demonstrate sufficient settlement funds, refunds will not be granted.
  • Fraudulent Documents or Late Additional Documents: Submission of fraudulent documents or failure to submit additional documents requested by the consulate at a later stage will result in forfeiture of any service fees.
  • Process Conversion: Process conversion to a different immigration pathway might be possible if at least 80% of documents are submitted within two months of signup. However, such conversions are not guaranteed and do not qualify for a refund on the original service fee.
  • Prior Immigration Violations: If you or a family member have a history of immigration violations, refunds will not be issued if this affects your application.

We encourage you to discuss any questions or concerns with your immigration specialist before enrolling for our services. By signing, you acknowledge and agree to this No Refund Policy.

Return and Cancellation Policy:

TerraTern Private Limited takes pride in meticulous application preparation. Based on the nature of the product there is no return policy applicable to us. In the unlikely event that an error occurs on our part resulting in an incorrect application submission, we will promptly initiate the process of rectifying the error. If the error renders that you are ineligible for the program based on government criteria, you can initiate cancellation and we will provide a full refund deducting any processing fees incurred by payment gateways and government taxes (GST) within 30 days.